Understanding Standard of Care in Expert Witness Testimony: What Attorneys Need to Know

When litigation involves professional decisions—whether in insurance, construction, or risk management—one concept almost always becomes central to the case: standard of care.
For attorneys, understanding how this standard is defined, applied, and defended can be the difference between a strong case and one that falls apart under scrutiny.

What Is Standard of Care?
Standard of care refers to the level of skill, judgment, and diligence that a reasonably qualified professional would exercise under similar circumstances.
It is not based on perfection. Instead, it answers a practical question:
What would a competent professional in this same position have reasonably done?
In litigation, this becomes the benchmark used to evaluate conduct.

How Standard of Care Is Established
Standard of care is not arbitrary. It is built from multiple sources that together define what is considered “reasonable” in a given situation.
These include:
  • Industry standards and best practices
  • Company policies and internal procedures
  • Contracts and agreements
  • Regulatory requirements and statutes
  • Professional guidelines and certifications
  • Customary practices within the specific industry
For example, in an insurance-related dispute, the standard of care may include proper policy review, endorsement verification, and clear communication of coverage limitations.
The expert witness evaluates all of these elements to determine what should have happened.

Why Standard of Care Matters in Litigation
At its core, standard of care is what allows attorneys to prove—or defend against—claims of negligence, misrepresentation, or professional failure.
Without it, there is no objective way to evaluate conduct.
In most cases, the legal analysis follows a familiar structure:
Duty→Breach→Causation→Damages
  • Duty: Was there an obligation to act according to a professional standard?
  • Breach: Did the conduct fall below that standard? 
  • Causation: Did that failure directly lead to harm? 
  • Damages: What losses resulted? 
Standard of care is the foundation for evaluating both duty and breach, making it one of the most critical components of any expert-driven case.

How Expert Witnesses Apply Standard of Care
An experienced expert witness does more than offer opinions—they apply a structured, defensible methodology.
1. Define the Applicable Standard
The expert first determines what the professional should have done based on industry expectations and available information at the time.
2. Analyze the Facts
This involves reviewing key materials such as:
  • Claim files 
  • Certificates of Insurance (COIs) 
  • Contracts and agreements 
  • Emails and communications 
  • Policy documents and endorsements 
  • Internal notes and documentation 
3. Identify Deviations
The expert compares expected conduct to actual actions to determine whether there was a failure to meet the standard of care.
4. Evaluate Causation
Not every mistake leads to liability. The expert must determine whether the deviation directly contributed to the alleged damages.
5. Support Conclusions with Evidence
Strong expert opinions are always tied back to documentation, industry standards, and consistent reasoning.

Supporting vs. Challenging Claims
Expert witnesses play a critical role on both sides of litigation.
Supporting a Claim
An expert may demonstrate that:
  • A professional failed to follow accepted practices 
  • Required procedures were ignored 
  • Documentation was insufficient or misleading 
  • Risks were not properly identified or communicated 
Challenging a Claim
Conversely, an expert may show that:
  • The actions taken were consistent with industry standards 
  • The outcome was not foreseeable 
  • The alleged breach did not cause the damages 
  • The opposing argument relies on hindsight rather than real-world conditions 
This dual role is why credible, well-supported expert testimony is so valuable in complex cases.

Common Issues Seen in Standard of Care Disputes
In insurance and risk management litigation, several recurring issues often arise:
  • Failure to verify coverage or endorsements 
  • Incomplete or inaccurate COI tracking 
  • Poor documentation of recommendations 
  • Miscommunication of policy limitations 
  • Lack of follow-through during renewals or policy changes 
Each of these can become a focal point when evaluating whether the standard of care was met.

Why Documentation Is Critical
One of the most important realities in expert witness work is this:
If it’s not documented, it’s difficult to defend.
Documentation provides the timeline, intent, and justification behind decisions. It allows experts to:
  • Reconstruct events 
  • Validate actions taken 
  • Identify inconsistencies 
  • Support or refute claims with objective evidence 
For attorneys, strong documentation often strengthens both offensive and defensive strategies.

Final Thoughts
Standard of care is not just a legal concept—it is the framework that shapes how professional conduct is judged in litigation.
For attorneys, understanding how it is established and applied allows for:
  • Stronger case strategy 
  • More effective expert collaboration 
  • Clearer arguments during deposition and trial 
And for expert witnesses, it remains the foundation for delivering opinions that are not only persuasive—but defensible.

If your case involves insurance, risk management, or expert witness analysis, working with a professional who understands how to define and defend the standard of care can make all the difference in the outcome.
Dean Chrisp

Scott Margraves

Gulf Coast Risk Management